I received a water bill saying "This is your final bill for this property" yesterday. Sighing resignedly I realised that they assumed that because Alex was moving in, I was moving out. I would have to deal with the call centre. So imagine my surprise when the phone was answered within 4 rings by someone who was able to helpfully confirm that that's exactly what happened and fix it within 5 minutes! I don't know when I've had a better experience with a call centre. So well done Thames Water.